Tag Archives: staff

Staff Spotlight: Meet Kelly Bertolette

If you have ever called the HelpHOPELive office, chances are you’ve spoken with Kelly, one of our patient support representatives. Let’s find out what keeps Kelly smiling day after day!

Kelly Bertolette HelpHOPELive


How did you come to work at HelpHOPELive?


I was looking for a position at a nonprofit organization where I could make a difference and contribute to something good. When I saw the posting for my current position, it seemed like the perfect way to use my skills and experience to serve an organization that I would be proud to work for and represent.


What’s your favorite thing about working at HelpHOPELive?


I love speaking with the individuals and families we serve and hearing their good news, whether they’ve received a transplant, achieved a mobility milestone, or held a successful fundraiser. Their positivity is infectious and those calls always brighten my day. I especially love when I get an opportunity to attend a local client’s fundraising events. Meeting a client in person and getting to know his or her family and friends is so fun! Another thing I love about my position here is getting the opportunity to work alongside a really special team.


What gives you HOPE?


Seeing communities come together in support of someone who is going through a difficult time gives me hope. It’s inspirational. I love when I hear clients say, “I never knew how many people cared about me until I started fundraising.” Fundraising not only helps families financially, but also helps them to stay positive and strong throughout their journey.


Learn more about our compassionate team of fundraising experts at helphopelive.org.

Who Manages HelpHOPELive’s Social Media?

Emily Webb is the PR and Social Media Coordinator for HelpHOPELive. She’s the one behind the Facebook, Twitter, Instagram and Google+ posts you love to “like”!

Emily Webb Cole Sydnor HelpHOPELive

Emily with our client Cole Sydnor


How did you come to work at HelpHOPELive?


I worked as the managing editor of a digital content marketing startup in Philadelphia.  Even though I enjoyed my job, when it came time to move on, I realized that my heart was leading me to nonprofit work. I started looking for a job and came across HelpHOPELive by chance. I am so glad I did!


What’s your favorite thing about working here?


Most of the families I work with every day are facing a load that I can’t even begin to personally understand. I like to think that if nothing else brings them hope or good news in a day, their phone call to me or to HelpHOPELive can be a brief period of time in which they know they will experience patience and compassion. My favorite part of my job is being able to help make people’s lives easier in a small but often meaningful way.


What gives you HOPE?


Individual stories give me HOPE, like Paul Mustol’s story. Paul and his family are faced with several potentially terrifying factors beyond their control, including mobility loss, financial challenges and the potential for Paul to pass away as a young adult. Paul’s mother, Anna, and her family are instilling a love of life and a love of service into Paul at a young age so that he can live a meaningful life regardless of how long it is. I look at Paul’s picture to remind me how beautiful life is.


Learn more about our staff members and see behind-the-scenes pics by following HelpHOPELive on Instagram!

Your Next Selfie Can Make The World A Better Place

During the holiday season, it’s easy to get caught up in the hype and become fixated on shopping and spending. #GivingTuesday is meant to counteract those rampant indulgences by encouraging all of us to donate to worthy nonprofit causes.


What is an #UNselfie?


An #UNselfie is a picture of you showing how you support worthy causes during the holidays or all year round. An #UNselfie could explain why you support a particular cause, highlight your #GivingTuesday plans or even reveal a random act of kindness that you took part in this year.

Little by little, your #GivingTuesday actions and #UNselfies can help to perpetuate a massive movement that encourages all of us to give just a little bit more during the holiday season.

#UNselfie #GivingTuesday

You can also use your #UNselfie to highlight a HelpHOPELive Campaign that you support in order to gain traction for #GivingTuesday on December 1, when there are no credit card fees on all donations to HelpHOPELive Campaigns.


What does an #UNselfie look like?


Here are a few examples from our staff. Find additional #UNselfies on our Facebook page.

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How can I join the movement?


You can join the #UNselfie movement in three easy steps:

  1. Download and print the #UNselfie template
  2. Write down an act of kindness, a charitable cause or a selfless wish for the holidays
  3. Share on social media with the tags #UNselfie and #GivingTuesday. Add #HelpHOPELive and #GiveHOPE if your #UNselfie involves a HelpHOPELive Campaign!

Visit our website for additional #GivingTuesday tips and suggestions.

Staff Spotlight: Meet Ashley “Peach” Brown

Ashley Brown, nicknamed Peach, is a HelpHOPELive Financial Assistant and one of the newest members of our team. We found out what makes her tick.

Ashley Brown Peach Brown financial assistant HelpHOPELive staff spotlight


How did you come to work at HelpHOPELive?


I wanted a more meaningful job where I could actually feel like I had helped someone or made a difference at the end of every work day.


What’s your favorite thing about working at HelpHOPELive?


I love seeing updates and photos from our patients through their online Campaign Pages and connecting with patients directly by phone. Hearing patient stories and finding out about successful transplants and other medical milestones really makes you appreciate your life so much more. You’re working for people who don’t have it as easy as you, and they’re working even harder every day just to live and thrive.

I also enjoy speaking with contributors to patient campaigns, because some people are donating their last pennies in the hopes that their contribution will help someone survive.


What gives you HOPE?


Random acts of kindness from strangers give me hope. They let me know that there are people who care in the world and not everybody is in it for themselves. If everybody cared about strangers the way they care about their own family and friends, the world would be a much better place.


Give Peach a shout out on our Facebook page! You can learn more about our team on our website.